Town of Cobourg Surveying Residents on Customer Service

A new survey for Cobourg residents is now available – the Town wants to know what they need to do to improve customer service. Customer Service Professionals Network (CSPN) has been hired to assist and created the survey. Their mission is to “help organizations answer two questions. How do we make happier customers? How do we make more engaged employees?” Another notable change, because the survey was created by CSPN, it does not use Bang the Table – otherwise known as Engage Cobourg – which was started by the previous mayor. Instead, the survey uses the popular Survey Monkey and links to it are prominent on the home page of the Town’s web site. There are 17 survey questions –… Read complete articleTown of Cobourg Surveying Residents on Customer Service