At the Committee of the Whole meeting on January 30th, Brent Larmer’s By-Law department will publish their 2022 Annual Report – it’s their first. Their official name is now “Municipal Law Enforcement and Licensing Services” and during 2022, they moved out of Victoria Hall to the adjacent Market building. There are no longer any seniors’ programs there and after renovations they plan that up to 10 employees will work there. The Annual report provides details on what the officers have been doing and what is planned for 2023. The report clearly indicates that the department will be measuring their work by implementing Service Level Agreements (SLAs). These are stated levels of performance to Key Performance Indicators (KPIs) – that is,… Read complete articleBy-Law Enforcement Annual Report